FAQ
THE TRANSFER BOOKING PROCESS
You can complete your taxi transfer booking on-line by using the displayed booking form on Santo Luxury Escape website. Just choose the date of your transfer, the number of the passengers, your departure thus destinations points and follow the link. The link will show you the type of the transfer (shared or private luxury) and the prices of the transfer in one way and the price for a round trip. If your destination is not listed we can send you a custom route with full instructions which is convenient for you to book.
We strongly advise you to book your transfer in advance; especially during peak summer season (July-September). Once your booking has been made, a vehicle is reserved and availability is guaranteed. Last minute bookings, however, can be accommodated if the suitable vehicle is available.
You can choose between a shared transfer and a luxury private transfer.
Your Driver will come on time to pick you up at your desired destination. If your transfer starts at the airport/seaport, your driver will wait for you at the check-out exit holding a tag with your name on it.
Our company’s Santo Luxury Escape transfer services offers transfers with fixed rates in order to let you know your expenses in advance and the price doesn’t depend on the conditions of the route or the traffic. Besides fixed prices, with Santo Luxury Escape you don’t have to waste time looking for transportation.
Your Driver will at all times be informed about your flight/ferry boat details and will collect you at the new time, without any extra costs.
There are several possibilities why your card number has been declined:
– Expiry date of the card is set before the date of booking.
– You have reached your credit limit.
TAXI – TRANSFER RESERVATION CONFIRMATION
After making a reservation, you will receive a message that your reservation is being processed; once the processing has been completed, you will receive a notification about the status of your reservation. Processing can take up to a maximum of 12 hours (an average of three hours). A reservation is considered to be confirmed only after you have received a confirmation e-mail.
Once you have entered all the data required for the submission of your reservation, your request is being processed and processing may take up to 12 hours. Reservations are confirmed only after you receive a confirmation via e-mail. Please enter the e-mail address carefully so that you may receive the confirmation. If you do not receive your confirmation mail, review the Spam folder. If it is still not there, please contact us.
ADDITIONAL REQUIREMENTS
All the passengers can have one (1) big and one (1) small luggage free of charge. In case that you carry additional luggage which cannot be stored in a standard vehicle, we must be informed in order to arrange for you another type of vehicle with the corresponding cost.
Children below 12 years old are not allowed to travel without their parents. Children between 12-18 years old must have an authorized statement signed by their parents. If your transfer requires a child safety seat, please notify us on time.
Yes, we provide transfer services for the disabled people, but make sure that you notify us on time so that we can prepare a suitable vehicle for all personal needs.
No, they are not allowed in the vehicle during the transfer.
The Santo Luxury Escape transfer services operates shared transfers and private luxury door-to-door transfers (with special amenities).
- In the first option, you will be on board with some other passengers. In that case along the way to your hotel, the driver will make some extra stops to discharge the other passengers.
- In the second option your driver will accompany you directly to your desired destination.
It is possible for us to provide transportation of pets, but only if they are properly placed in their travel boxes and put in the cargo hold of the vehicle.
If you cannot find an answer to your question, please contact Santo Luxury Escape customer support at the following number: +30 697 8740977
PAYING FOR TRANSFERS
The standard procedure is that 20% of the total amount to be paid from your paypal account or debit/credit card before the transfer and the rest 80% of the total amount to be paid in cash to the driver at the end of the transfer.
Your credit card data provide a guarantee of your reservation, or is necessary for a payment in advance, depending on the terms and conditions of the selected transfer, as expressed in the transfer offer next to the transfer prices and on the certificate you will receive after booking. To protect your credit card data, we use Secure Sockets Layer (SSL) technology and your data is completely safe. In case of fraud and abuse of your credit card by a third party, most banks and credit card companies bear the risk and cover all costs arising from the abuse. In accordance with our high ethical standards we respect your privacy. We are committed that your name, address, e-mail address and credit card information required for booking will not be disclosed to a third party without your consent.
A one-way price will include a single transfer from your arrival point to your destination. A return price (round trip; both ways trip) includes the departure transfer to the starting point.
The drivers of Santo Luxury Escape have professional driving skills with long term experience in passenger transport services and will be prepared for your transfer with a fixed itinerary.
The drivers of Santo Luxury Escape have professional driving skills with long term experience in passenger transport services and will be prepared for your transfer with a fixed itinerary.
If you pre-pay using a debit or credit card we can send you a receipt via email. If you pay direct the driver, he will present you a receipt upon the payment.
CHANGE / CANCELLATION OF RESERVATION
After making a private tour reservation, you will receive a message that your reservation is being processed; once the processing has been completed, you will receive a notification about the status of your reservation. Processing can take up to a maximum of 12 hours (an average of three hours). A reservation is considered to be confirmed only after you have received a confirmation e-mail.
Once you have entered all the data required for the submission of your reservation, your request is being processed and processing may take up to 12 hours. Reservations are confirmed only after you receive a confirmation via e-mail. Please enter the e-mail address carefully so that you may receive the confirmation. If you do not receive your confirmation mail, review the Spam folder. If it is still not there, please contact us.
In the case you lose your voucher simply contact Santo Luxury Escape customer support and you will be provided with another one.
ADDITIONAL REQUIREMENTS
The tours can be organized with a driver only or with a guide. Our drivers are English speaking. They have a long term experience working in Santorini and they are informed about the history and the culture of the island.
However, if you want an escort for your private tour, follow the booking process and fill the form in with your request. You have the option to choose a multilingual tour guide (English, German, Italian, Spanish, French). As a matter of course, your booking form will be updated with the extra charge for your escort.
Yes, we provide private tours for the disabled people, but make sure that you notify us on time so that we can prepare a suitable vehicle for all personal needs.
No, they are not allowed in the vehicle during the tour.
The Santo Luxury Escape private tours can be fixed and will be tailored according to your preferences and needs at once in order to include or exclude additional spots. So whether you have something in mind or would like your driver – guide to take the lead and give recommendations, feel free to ask for it – Your wish is our command!
It is possible for us to provide transportation of pets, but only if they are properly placed in their travel boxes and put in the cargo hold of the vehicle.
If you cannot find an answer to your question, please contact Santo Luxury Escape customer support at the following number: +30 697 8740977.
PAYING FOR TOURS
Payment for the tour depends on the conditions listed during booking. The standard procedure is that 20% of the total amount to be paid from your paypal account or debit/ credit card before the tour and the rest 80% of the total amount to be paid in cash to the driver – guide at the end of the tour.
However, if you want an escort for your private tour, follow the booking process and fill the form in with your request. You have the option to choose a multilingual tour guide (English, German, Italian, Spanish, French). As a matter of course, your booking form will be updated with the extra charge for your escort.
Your credit card data provide a guarantee of your reservation, or is necessary for a payment in advance, depending on the terms and conditions of the selected tour, as expressed in the tour offer next to the tour prices and on the certificate you will receive after booking. To protect your credit card data, we use Secure Sockets Layer (SSL) technology and your data is completely safe. In case of fraud and abuse of your credit card by a third party, most banks and credit card companies bear the risk and cover all costs arising from the abuse. In accordance with our high ethical standards we respect your privacy. We are committed that your name, address, e-mail address and credit card information required for booking will not be disclosed to a third party without your consent.
First of all, the prices are per tour and not per passenger and include a vehicle (Mercedes-Benz luxury and comfortable, fully A/C), an English speaking driver – guide, pickup and drop-off from designated meeting points, bottled water, mobile phone chargers and maps of the island.
Our Wine tours also include the entrance and the guidance at three local Santorini wineries, the wine tasting of 12 -15 local varieties of wine and many local wine side dishes.
The drivers of Santo Luxury Escape have professional driving skills with long term experience in passenger transport services and will be prepared for your tour with a fixed itinerary.
No. Giving a tip is discretionary and completely up to you.
If you pre-pay using a debit or credit card we can send you a receipt via email. If you pay direct the driver, he will present you a receipt upon the payment.
CHANGE / CANCELLATION OF RESERVATION
If you want to change or cancel a reservation, please let us know via e-mail at least 2 days before the service date and you will have full refund. Otherwise, please take into consideration that there is a 100% cancellation fee.
After requesting a cancellation, you will receive confirmation of cancellation via e-mail. In case that you don’t receive confirmation of cancellation on time, please check your Spam folder and/or contact us.
